Shipping

 

Shipping Policy

Thank you for visiting and shopping at www.theiashop.com. The following are the terms and conditions that constitute our Shipping Policy.

Worldwide Shipping

We offer worldwide shipping.
We currently ship to most countries including but not limited to:

  • United States

  • Canada

  • Australia

  • Singapore

  • New Zealand

  • United Kingdom

  • European Union countries

  • and many more

If you're unsure whether we ship to your country, please contact us at newyork@theiashop.com.

Order Cut-off Time

Orders placed before 1:00 PM (local time) will be processed the same business day.
Orders placed after this time will be processed the next business day.

Processing & Delivery Times

Standard Products (e.g. beauty devices, lamps, accessories):

  • Processing time: 2–5 business days (Monday–Friday)

  • Delivery time: 7–14 business days (Monday–Friday)

Large & Heavy Products (e.g. red light therapy beds, professional equipment):

  • Processing time: 5–10 business days (Monday–Friday)

  • Delivery time: 30–60 business days, depending on destination and customs processing

Shipping is free on all orders.

Shipment Confirmation & Tracking

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number.
Tracking information becomes active within 48 hours.

Order Changes & Cancellations

Once your order has been confirmed, it cannot be modified or cancelled.
If you wish to return an item, you must wait until you receive the product and then follow the return procedure.

Item Not Received

If your tracking shows the order was delivered but you did not receive it:

  1. Please contact the shipping carrier first and check with neighbors.

  2. If you still cannot locate the package, email us at newyork@theiashop.com – we will assist you as best as we can.

Note: Occasionally, tracking information is delayed due to technical issues. If you have trouble tracking your order, contact us and we’ll help.

Damaged or Lost Shipments

THEIA is not responsible for products that are damaged or lost during shipping.
If you receive a damaged product, please contact the shipping carrier to file a claim.

Contact Us

Working hours: Monday to Friday, 9:00 – 17:00
Email: newyork@theiashop.com